Tetrasense Warranty & Return Policy

Effective Date: March 17, 2025

At Tetrasense, we stand behind the quality of our products and strive to ensure customer satisfaction. Please review our warranty and return policy below.

Tetrasense Device Warranty

• The Tetrasense device is covered by a one-year limited warranty from the date of purchase.
• This warranty covers any malfunctions or defects in materials or workmanship.
• The warranty does not cover damage resulting from misuse, including but not limited to:
  • Dropping the device
  • Submersion in liquid
  • Unauthorized modifications or repairs
• If your device malfunctions within the one-year warranty period, contact our support team for troubleshooting and potential replacement.
• If your device fails after one year, please contact customer support to discuss potential repair or replacement options.

Test Kits & Tetracells Return Policy

• Due to the nature of disposable test kits, they can only be returned if unopened and in their original packaging.
• The expiration date must be at least 90 days from the return request date (as indicated on the label).
• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product received).

Return Process

• Contact our customer support team at support@tetra-sense.com to initiate a return or warranty claim.
• Provide your order number, proof of purchase, and details about the issue.
• If approved, you will receive return instructions, including the shipping address.
• Once we receive and inspect the returned product, we will process your replacement or refund in accordance with our policy.

For any warranty or return inquiries, please contact us at support@tetra-sense.com.